Each one of the products we select for sale is unique & handcrafted. As a result, no two pieces will be exactly alike. You may find idiosyncrasies in the hand-painted pattern. Or your product may include an organic mark based on how the smoke swirled in the kiln during the firing of that specific batch. We only sell pieces that we ourselves would be happy to display in our home. Our feeling is that very small imperfections add to the distinct charm of the piece. Please understand that these items will not appear completely uniform, as might mass-produced ceramics available at global retail stores.
We welcome your inquiries regarding special orders. Over the years of working with our artist partners we have found them to be very flexible and enthusiastic with respect to receiving our special requests. If you are willing to invest the time & investment required to bring a special order to life, we would be happy to help you. To get the ball rolling please send us a message describing your idea.
We do our best to ship products as quickly as possible once you have placed your order. Most of the time we will be able to have your item en route to you within 48 hours. However there are times during the year when we are out visiting with our artists across Mexico, away from our home base. If you happen to place your order during one of these times we will advise you asap and provide you the opportunity to accept a refund if you are not comfortable waiting until we are able to ship your item.
Shipping time varies, but generally takes between 7 - 21 days to arrive. We use a combination of MexPost and USPS/Canada Post, which provides a tracking number so we can monitor delivery progress.
Returns & Refunds
We cannot accept returns. We provide photos and detailed descriptions of each item available for purchase. Our local clients love the items they purchase from our showroom & most of our business is generated through word of mouth and repeat customers, which gives us great confidence in the quality of the unique items we make available for purchase online. However if you are not 100% convinced that you are going to love the item you just put in your cart, it may be best to hold off on the purchase as we cannot accept returns.
If an item arrives damaged and the damage was clearly the fault our shipping partners we will replace it with a like item of equal value or issue a refund. Refund / replacement requests must be made within 2 business days of receipt and be accompanied by photo documentation of the damaged item.
Caring for your products
For specific care recommendations please see the info provided on each product's detail page. However in general we recommend that you care for the products in the manner that makes you most comfortable. For example, we use many ceramic pieces on a daily basis -- coffee mugs, soup bowls, water tumblers, etc. -- and we run them through the dishwasher without issue. But you may prefer to hand wash your items. We have also cooked & baked numerous times with the ceramic paveras. But you may prefer to use them to display fruits or candies rather than prepared hot dishes. The bottom line is while we have personally seen them to be dishwasher safe and oven ready over a few years' of use, we certainly understand if you would be more comfortable treating them a bit more cautiously.